User Operations Analyst at TrialPay in Mountain View, CA

User Operations Specialist

Why should you want to work for TrialPay?

TrialPay is the industry leader in the transactional advertising space.  The company serves more than 10,000 merchant sites and manages an inventory of more than 2,000 premier advertisers. We have a proven track record, great funders, 80+ talented and engaging employees, and the drive to continue to be the best at what we do.

TrialPay offers the right candidate the unique chance to work for a fun, fast-growing and financially strong company. We hire great people and encourage them to achieve their potential. Our company culture is defined by high energy, sharp intellect, creativity, and collaboration. Our workplace allows you to be yourself and have fun while helping to build a great business. If you are exceptional at what you do and want to have an impact on millions of people then we'd love to hear from you!

Top ten reasons to work at TrialPay: /www.trialpay.com/about/overview/

Read more about us at: http://www.trialpay.com/about/overview/

About the Opportunity:

We are looking for an exceptional, tech-savvy person to join our lively, hard working User Operations team. Core responsibilities will include ensuring end-user satisfaction, tracking consumer feedback to improve our platform and tackling issues within our payment and transaction system. This role allows for great growth potential and is an exciting opportunity to help impact the development of the User Operations team. A great sense of humor is a requirement, we can promise that you will be laughing with us at least once a day!

The ideal candidate would bring all of the following and more to the table:

• A self-starter with a demonstrated ability to multi-task.
• Proven ability to collaborate well with a team.
• A strong interest in tech and social media.
• Ability to execute in a fast-paced, team environment.
• Wake up every morning ready to solve challenges, interact with great people and bring your best to your career.
• Demonstrated analytical abilities.
• Strong interpersonal, writing and listening skills.
• Detail-oriented, organized, and focused on delighting customers.
• Ability to draw conclusions from imperfect data.
• BA/BS required.
• Have a sense of humor about work and life.

Responsibilities:

• Determine priority of customer e-mail support requests and respond in a timely, efficient and professional manner.
• Proactively review trends to make recommendations for improvement of current processes, procedures, policies and tools to ensure a great user experience.
• Maintain expert-level knowledge on the features and business application of the company's product line.
• Capacity to identify and track sources of fraud within the network.
• Document common questions posed by customers, and help the development team improve the product based on customer input.
  product; work cross functionally to implement plans.
• Assist with cross-functional efforts to represent the users internally.

Job Type: Full-time employee

Reports To: Director of User Operations

Location:  Mountain View, CA 

Check out our other openings at: http://www.trialpay.com/about/jobs/

If you think you’d be a good fit for our team, please submit your resume and make sure to address the following in your cover letter:

1. Your resume, including college GPA (BA/BS required).

2. Your expected salary requirements/range.

3. Your three favorite websites.

4. Summary of your technology experience.

5. Tell us about an exciting or memorable life experience.